Care Quality Commission

Our last CQC inspection took place in July 2017 when we were rates as good.  To view the report please click here

The CQC are the independent regulator of health and adult social care services in England.  They are responsible for checking that every care provider (GP Practices, hospitals, dentists, ambulances, care homes and home-care agencies) meets important government standards of quality and safety.  They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act.

The CQC do not deal with individual complaints about providers’ services. The only exception to this is complaints from people whose rights are restricted under the Mental Health Act, or their representatives, about the way staff have used their powers under the Act.  The CQC also have a range of powers they can use to take action if people are getting poor care.

To find out more please visit their website at or you can contact their National Customer Service Centre on 03000 616161.  Opening hours are Monday to Friday, between 8.30am and 5:30pm, excluding bank holidays. Calls are charged at the standard rate.

You can also write to the CQC at:

CQC National Customer Service CentreCQC-Logo
Newcastle upon Tyne

Care Quality Commission (CQC)
151 Buckingham Palace Road

Our CQC inspection was held in September 2015.