The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Note that comments submitted via SMS can only be 146 characters or less. Longer comments,should be submitted via our website. Submit a FFT Survey online Note: your comments are completely anonymous – we do not know who has submitted them. For complaints/queries, please contact the practice.
Please tell us about your experience of our practice, we welcome all feedback good or bad.
Our FFT results are displayed in practice on our patient information screen. Results (at national and local level for the majority of healthcare organisations) can also be viewed on the NHS Digital website here
We asked our patients based on their last visit to the practice, how likely they were to recommend us to family and friends. This is what they said….
Thank you for all your comments, we welcome opportunities to examine the service we deliver and change where appropriate.