We are triaging appointments

Our Reception is open; if you need to see a GP, please call in or ring us on 0151 495 5140 or you can complete an e-consult online by clicking on the blue banner on this homepage.

Where clinically appropriate, appointments are being delivered face-to-face, online, by video and over the telephone. The most appropriate method will be agreed with you at triage.

Don’t forget to wear a face covering or mask if you have an appointment.

Due to demand for appointments outstripping capacity, we are asking patients to use NHS services appropriate to your need before booking an appointment at the practice.

If you would like an appointment for back, joint or muscle pain, please telephone 0151 495 5472 to be seen by the clinical assessment team.

Our reception staff are care navigating and you may be signposted to another more appropriate service.

How to Book

Please telephone the practice 0151 495 5140 from 8am onwards.

The telephone lines are extremely busy and we appreciate how this may be frustrating for patients when trying to book appointments at 8am, please be patient with reception staff, their job is very demanding.  They work to strict protocols and follow practice guidelines when working with patients.

Should you request an emergency appointment when surgery is fully booked, the Reception staff will pass on your request to the GP who will assess the urgency and act accordingly.

You may be care navigated to a more appropriate service in the locality.

Please note that Reception staff only have a finite number of appointments to give out each day, they do not have authority to add in extra patients without direction from the GP.

Patients attending the Urgent Treatment Centre may be referred to the GP for an emergency appointment if and when they feel this is clinically appropriate.

If you cannot keep your appointment please cancel by using one of the options below:

Call us on 0151 495 5140 as soon as you can

When you receive your appointment reminder text, reply with the word Cancel.

Please note that to use SMS/Text service , we need your current up to date mobile phone number and consent to text you. This can be given online via the contact menu on this website.

Active signposting by reception staff is one of NHS England’s 10 High Impact Actions which came out of the GP Forward View.

Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help. Receptionists acting as care navigators can ensure the patient is booked with the right person first time.

From November all practices in Halton will be following Care Navigation and from Thursday 1st November Oaks Place Surgery will be Care Navigating.

To support our GP and help our staff, please don’t be offended if you are asked what the problem is when you next ring to make an appointment.The receptionist might suggest other professionals that could help you better such as: Opticians, Pharmacist, Health & Wellbeing services, Musculoskeletal Service.

What is Care Navigation

Attending appointments

We are located in a purpose built health centre, please read the accessibility leaflet below.