Can’t attend? Let us know!

We hear lots of reports about patients who are unable to get an appointment to see the Doctor or Nurse but did you know that lots of patients fail to turn up for appointments without letting us know?

If patients did let us know, we could then offer that appointment to another patient in real need.

All patients registered with the practice are required to adhere to our DNA policy.  You can cancel an appointment by

  • giving us a call on 0151 495 5140
  • using your mobile app
  • sending an SMS (reply CANCEL to appointment reminders)

Patients who fail to attend two appointments in a 12 month period without letting us know may be contacted by the practice.

Patients who continually fail to attend without letting us know will be reviewed and may be asked to register with another GP practice. You can view our DNA policy here.