Halton CCG has introduced a new referral management system.  From now on, all referrals made by GPs to hospitals will be sent to a dedicated reception and booking team which will manage the referral from that point on. The team will check referrals to make sure they contain all the information that the hospital would need to see the patient.

For some referrals there will be a clinical assessment carried out on the referral to help decide whether the patient could be better cared for in a dedicated community clinic, or if an alternative treatment plan would be more effective.

Improvements to the system should ensure

  • More patients are seen in the right place at the right time for their treatment
  • Patients avoid unnecessary attendances at hospitals which can cause distress and inconvenience for them and their carers
  • Patients are offered choice of provider of services and dedicated time to talk through any reasonable adjustments needed, for example to help people with a learning disability, access the services they need

The system has been put in place to improve services for patients, help deliver the best possible value for money for the CCG as well as reducing waste and controlling demand for hospital services.

You can download the leaflet below:

Referral Management Service