IT Issues

We are currently experiencing serious issues with IT systems at the practice. This issue is area wide and affecting other GP Practices.

We would like to apologise for any inconvenience caused due to circumstances beyond our control.

Thursday 26 January 2023 from 12.00 noon

General Practice Pressures

We are extremely busy at the moment please consider all health options that are available in the community if you think you need to see a health professional: 

  • Your local pharmacist can help with any advice and medicines for minor illnesses and injuries and most have a room where you can discuss issues with pharmacy staff without being overheard.  Pharmacists  are also trained to tell you when your symptoms mean you need to see someone at your GP Practice 
  • Go online at  if you urgently need medical help or advice and it’s not a life threatening situation.  With NHS111 online you can:  
  • find out how to get the right healthcare in their area, including whether you need to see a GP or seek urgent care 
  • get advice on self-care 
  • get a call back from a nurse, doctor or other trained health professional if you need it 
  • Your local urgent treatment centres are open 365 days a year and can treat non-life-threatening illness and injury and has x-ray facilities.  The two nearest to Warrington are Widnes and Runcorn 
  • Please keep A&E free for those who really need it and only attend A&E or call 999 for a life-threatening illness such as choking, chest pain, blood loss or open fractures.  If you attend A&E and your condition not deemed to be life threatening, you will be advised of other local services that are more suitable for you 
  • Also remember self-care.  The majority of people feel comfortable managing everyday minor ailments like coughs and colds themselves, particularly when they feel confident in recognising the symptoms and have successfully used over-the-counter medicine before.  More information about how to treat many common conditions at home can be found on the national NHS website: 

Contact Form

Do not use this form for medical queries or medication requests

For medical, medication and administrative queries please go back to our home page and use e-consult

Malicious content will be ignored and may be reported to authorities

Preferably Mobile

Do not use this form for medical queries. Any submitted will not be actioned.

Preferably Mobile

GP Annual Earnings

The average pay for GPs working in Oaks Place Surgery in the last financial year was £59,745 before tax and NI. This calculation is for 1 full-time GP and 2 Locums who have worked in the practice for more than 6 months.

Source: Practice Accountant

Care Navigation

Active signposting by reception staff is one of NHS England’s 10 High Impact Actions which came out of the GP Forward View.

Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help. Receptionists acting as care navigators can ensure the patient is booked with the right person first time.
From November all practices in Halton will be following Care Navigation and from Thursday 1st November Oaks Place Surgery will be Care Navigating.

To support our GPs, please don’t be offended if you are asked what the problem is when you next ring to make an appointment.
The receptionist might suggest other professionals that could help you better such as: Opticians, Pharmacist, Health & Wellbeing services, Musculoskeletal Service.